How to Login and Verify Account in XT.com
How to Login Account in XT.com
How to Log in your XT.com account with Email
1. Go to the XT.com website and click on [Log in].
2. Select [Email], enter your email address and password, and then click on [Log In].
You can log in with the QR code by opening your XT.com app to login.
3. You will receive a 6-digit verification code in your email. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
4. After entering the correct verification code, you can successfully use your XT.com account to trade.
How to Log in your XT.com account with Phone number
1. Go to the XT.com website and click on [Log in].2. Select [Mobile], enter your phone number and password, and then click on [Log In].
You can log in with the QR code by opening your XT.com app to login.
3. You will receive a 6-digit SMS verification code in your phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
4. After entering the correct verification code, you can successfully use your XT.com account to trade.
How to Log in your XT.com App
1. You need to install the XT.com application to create an account for trading on the Google Play Store or App Store.
2. Open the XT.com app and tap on [Log in].
3. Select [Email] or [Phone Number], enter your email address or phone number, enter your password, and tap [Login].
4. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].
5. Congratulations! You have successfully created an XT.com account on your phone
I forgot my password from the XT.com account
You can reset your account password on the XT.com website or app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to the XT.com website and click [Log in].
2. On the login page, click [Forgot your password?].
3. Enter your account email or phone number and click [Next].
4. You will receive a 6-digit verification code on your phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
5. Set up your new password, confirm your password, and click on [Confirm].
After that, your password has been reset successfully. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Go to the first page, tap [Log in], and click on [Forget Password?].
2. Enter your email address or your phone number and tap [Next].
3. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].
4. Set up your new password, confirm your new password, and tap on [Confirm].
After that, your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
How do I set up passkeys for my account?
1. Log in to your XT.com mobile app account, go to the profile section, and click on [Security Center].
2. On the current page, select the passkey option, click on it, and choose [Enable].
3. The first time you enable a passkey, you’ll need to complete a security verification according to the on-screen prompts.
4. Click [Continue] to complete the passkey addition.
How do I edit or delete the passkey?
If you are using the XT.com app:
- You can click on the [Edit] icon next to the passkey to customize its name.
- To delete a passkey, click on the [Delete] icon and complete the request by using security verification.
How to set up your Two Factor Authentication (2FA)?
1. Log into your XT.com account.
Under your [Profile] icon, click on [Security Center].
2. Select the Two-factor Authentication and click on [Connect].
3. For Google 2FA: Scan the barcode or manually input the key words, the OTP code will display in the authenticator and refresh every 30 seconds.
For Email 2FA: Input the email address to receive the OTP code in your email inbox.
4. Input the code back to the XT.com page and verify it.
5. Complete any other security verification that the system requires.
How to change your Two Factor Authentication with the Old 2FA?
1. Log into your XT.com account.
Under your [Profile] icon, click on [Security Center].
3. Complete the security verification with codes from your registered email address, phone number, and/or Google Authenticator, and click [Next] (GA code changes every 30 seconds).
4. Bind a new 2FA to your account.
5. Input your new 6-digit GA code generator and click confirm
How to reset your Two Factor Authentication without the Old 2FA?
You can reset your Two-factor Authentication (2FA). Please note that for your account security, withdrawal or P2P selling from your account will be disabled for 24 hours once security verification is changed.
You can reset 2FA on XT.com by following the steps below:
If your 2FA is not working, and you need to reset it, there are three methods you can choose from, depending on your situation.
Method 1 (when you can log in to your account)
1. Log in to your XT.com account, click on [Personal Center] - [Security Center], select the 2FA option you want to reset, and click [Change].
2. Click on the [Security verification not available?] button on the current page.
3. Select the unavailable security option and click [Confirm Reset].
4. Based on the prompts on the current page, enter the new security verification information. After confirming the information is correct, click [Reset].
5. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible.
6. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
Method 2 (when you can’t receive the verification information)
1. On the login page, enter your account information and click the [Login] button.
2. Click the [Security verification not available?] button on the current page.
3. Select the unavailable security option and click [Confirm Reset]. Follow the prompts on the current page, enter the new security verification information, and after confirming that the information is correct, click [Start Reset].
4. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible!
5. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
Method 3 (when you have forgotten your login password)
1. On the login page, click the [Forgot your password?] button.
2. On the current page, enter your email address or phone number and click [Next].
3. Click the [Security verification not available?] button on the current page.
4. Select the unavailable security option and click [Confirm Reset]. Follow the prompts on the current page, enter the new security verification information, and after confirming that the information is correct, click [Start Reset].
5. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible.
6. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
How to Verify Account in XT.com
Where can I get my account verified?
You can access Identity Verification from [User Center] - [Identity Verification]. You can check your current verification level on the page, which determines the trading limit of your XT.com account. To increase your limit, please complete the respective identity verification level.
How to complete Identity Verification? A step-by-step guide
1. Log in to your XT.com account and click [User Center] - [Identity Verification].
2. Here you can see two levels of verification and their respective deposit and withdrawal limits.
The limits vary for different countries. You can change your country by clicking the button next to [Country/Region].
3. Start with [Lv1 Basic Verification] and click on [Verify Now].
4. Choose your region, enter your personal information, and follow the instructions to upload photos of your document. Your photos should clearly show the full ID document.
After that, click on [Get Code] to get your 6-digit verification code, then press [Submit].
Note: Please make sure that all the information entered is consistent with your ID documents. You won’t be able to change it once it is confirmed.
5. Next, select [Lv2 Advanced Verification] and click [Verify Now].
6. Record a video with your phone or camera device.
In the video, read out the provided numbers on the page. Upload the video after completion, enter the security password, and click [Submit]. Video supports the formats of MP4, OGG, WEBM, 3GP, and MOV and must be limited to 50MB.
7. After completing the above process, please be patient. XT.com will review your information as soon as possible. Once you have passed the verification, we will send you an email notification.
Note: You need to complete LV1 Basic Verification first in order to submit LV2 Advanced Verification.
Frequently Asked Questions (FAQ)
Identity Verification for Buying Crypto with Credit/Debit Card
In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete identity verification. Users who have already completed Identity Verification for the XT.com account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.
Each Identity Verification level completed will grant increased transaction limits, as listed below. All transaction limits are fixed to the value of the Euro (€) regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.
Basic Info
This verification requires the user’s name, address, and date of birth.
Identity-Face Verification
- Transaction limit: 50,000 USD/day ; 100,000 USDT/Day
This verification level will require a copy of a valid photo ID and a selfie to prove identity. Face verification will require a smartphone with the XT.com app installed, or a PC or Mac with a webcam.
Video Verification
- Transaction limit: 500,000 USD/day ; 10,000,000 USDT/Day
In order to increase your limit, you will need to complete your identity verification and video verification (proof of address).
If you want to increase your daily limit, please contact customer support.
How to keep your account safer?
Password
The password should be complicated and unique, with a length of at least 8 digits. The password is recommended to contain uppercase and lowercase letters, numbers, or special symbols, and no obvious pattern is preferred. It is best not to include your name, email name, your birthday date, mobile phone, etc., which are easily obtained by others.
You can also increase the security of your account by periodically changing the password (change it once every three months).
In addition, never reveal your password to others, and XT.com staff will never ask for it.
Multi-factor Authentication
It is recommended that, after registration and successfully binding your mobile number, email address, and Google Authenticator, the login verification is set to password + Google verification code + remote login verification.
To prevent phishing
Be wary of fraudulent emails that are disguised as XT.COM, and do not click on the links and attachments in those emails. Make sure that the link is to the XT.com website before logging in to your account. XT.COM will never ask for your password, SMS or email verification code, or Google verification code.
