How to Withdraw and make a Deposit on XT.com

How to Withdraw on XT.com

How to Sell Crypto on XT.com P2P

Sell Crypto on XT.com P2P (Web)

1. Log in to your XT.com, click on [Buy Crypto] and select [P2P Trading].

2. In the P2P trading page, select the ad that you want to trade with and click [Sell USDT] (USDT is shown as an example).
3. Enter the amount of USDT you want to sell, and then add and activate the payment method. After confirming that the information is correct, click [Sell USDT].

4. After receiving the payment from the seller via your designated payment method, click [Confirm Release].

Sell Crypto on XT.com P2P (App)

1. Log in to your XT.com app and tap on [Buy Crypto].

2. Select [P2P Trading] and go to [Sell], select the currency you want to sell (USDT is shown as an example)
3. Enter the amount of USDT you want to sell and confirm the payment amount in the pop-up box. Then add and activate the payment method. After confirming that the information is correct, click [Sell USDT].

Note: When selling cryptos via P2P trading, be sure to confirm the payment method, trading market, trading price, and trading limit.

4. After receiving the payment from the seller via your designated payment method, click [Confirm Release].

How to Sell Crypto via Third Party Payment

1. Log in to xt.com and click the [Buy Crypto] - [Third-party payment] button at the top of the page.2. Jump to the third-party payment page and select the crypto (Before selling, please transfer the assets to your spot account).
 

3. Choose the digital currency you want to sell and enter the amount of payment.

4. Choose the fiat currency you have.
 

5. Choose a suitable payment method.6. After confirming the above information, click [Continue] and select the payment channel. Click [Confirm] and jump to the payment details page.

After confirming that the information is correct, check "I have read and agree to the disclaimer," and then click [Continue] to jump to the third-party payment interface.7. Submit the relevant information correctly according to the prompts. After verification, the fiat currency will be automatically deposited into your account.

How to Withdraw Crypto from XT.com 

Withdraw Crypto from XT.com website (On-chain withdrawal)

1. Log in to your XT.com, click on [Funds], and select [Spot].

2. Select or search for the withdrawal token and click the [Withdraw] button.

Here, we take Bitcoin (BTC) as an example to explain the specific withdrawal process.

3. Select On-chain as your [Withdraw Type], choose your [Address] - [Network], and enter your withdrawal [Quantity], then click [Withdraw].

The system will automatically calculate the handling fee and withdraw the actual amount:

• Actual amount received = amount of withdrawals - withdrawal fees.

4. After the withdrawal is successful, go to [Spot Account] - [Fund Records] -[Withdrawal] to view your withdrawal details.

Withdraw Crypto from XT.com website (Internal Transfer)

1. Log in to your XT.com, click on [Funds], and select [Spot].

2. Select or search for the withdrawal token and click the [Withdraw] button.

Here, we take Bitcoin (BTC) as an example to explain the specific withdrawal process.

3. Click [Withdraw Type] and select internal transfer.

Select your Email address / mobile phone number / user ID, and enter the withdrawal amount. Please confirm that the withdrawal amount information is correct, then click [Withdraw].

4. After the withdrawal is successful, go to [Spot Account] - [FundRecords] -[Withdraw] to view your withdrawal details.

Withdraw Crypto from XT.com (App)

1. Log into your XT.com app and tap on [Assets].

2. Click [Spot]. Select or search for the withdrawal token.

Here, we take Bitcoin (BTC) as an example to explain the specific withdrawal process.


3. Tap on [Withdraw].

4. For [On-chain Withdraw], choose your [Address] - [Network], and enter your withdrawal [Quantity], then click [Withdraw].

For [Internal Withdraw], select your Email address / mobile phone number / user ID, and enter the withdrawal amount. Please confirm that the withdrawal amount information is correct, then click [Withdraw].

5. After the withdrawal is successful, go back to [Spot Account] - [Funds History] -[Withdrawal] to view your withdrawal details.

Frequently Asked Questions (FAQ)

Why hasn’t my withdrawal arrived?

Transferring funds involves the following steps:

• Withdrawal transaction initiated by XT.COM.

• Confirmation of the blockchain network.

• Depositing on the corresponding platform.

Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.

However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.

• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from XT.COM, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.

How do I check the transaction status on the blockchain?

1. Log in to your XT.com, click on [Funds], and select [Spot].

2. In your [Spot Account] (top right corner), click the [History] icon to go to your Fund Records page.

3. In the [Withdraw] tab, you can find your withdrawal records.
 

How to Deposit on XT.com

How to Buy Crypto on XT.com P2P

Buy Crypto on XT.com P2P (Website)

1. Log into your XT.com account, click [Buy Crypto] on the top, and then click [P2P Trading].
2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

3. Enter the amount of [USDT] you want to buy and pay.

Choose your collection method, check the box, and click on [Buy USDT].

4. After confirming the payment account information, please complete payment via the method you selected.

5. After completing the payment, click [I have paid].

The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

Buy Crypto on XT.com P2P (App)

1. Open the XT mobile app, at the homepage, please select [Buy Crypto] at the top.

2. Select [P2P Trading].

3. On the order page, select the merchant you want to trade with and click [Buy USDT].

4. Enter the quantity of [USDT] you want to buy.

Choose your collection method, and click on [Buy Now].

5. After confirming the payment account information, please complete the payment via the method you selected.

6. After completing the payment, click [I have paid].

The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

How to Deposit Fiat Currency on XT.com

Deposit on XT.com via 3rd Party Payment (Website)

Third-party payments are cryptocurrency deposits made using our trusted cryptocurrency payment gateway. Users must settle payment using the gateway, and the cryptocurrency will be deposited into the user’s XT.com account via blockchain transaction.

1. Log in to XT.com and click the [Buy Crypto] - [Third-party payment] button at the top of the page.

2. Enter the amount of payment and choose the digital currency you want to buy.

Select a suitable payment method and click [Continue]. (As the selected digital currency for purchase is different, the system will automatically prompt the minimum and maximum amount of the fiat currency that needs to be paid).

3. Select your payment channel and click [Confirm].

4. Confirm your order information, check the box, and click [Continue].

5. Complete the payment through the third party, and crypto will be automatically deposited into your wallet account.

Deposit on XT.com via 3rd Party Payment (App)

1. Open your XT.com app, click on [Buy Crypto], and select [Third party payment].

2. Enter your amount, choose your token, select your payment method and tap [Buy...].

3. Select your payment channel and tap [Confirm].

4. Review your information, check the box, and tap [Confirm].

5. Complete the payment through the third party and crypto will be automatically deposited into your wallet account

How to Deposit Cryptocurrency on XT.com

Deposit Cryptocurrency on XT.com (Website)

1. Log in to the XT.com website. Log in to your account and click [Funds] → [Overview] in the upper right corner
2. Click on [Deposit] to continue.

3. Selecting the token you want to deposit, here is a Bitcoin (BTC) example to illustrate the corresponding deposit steps.

4. Choose the network where you wish to deposit.

5. You will be provided with an address, choose the account in which you want to deposit.

Alternatively, you can click the copy icon and the QR code icon to get a QR code for the address and import it to the platform you’re withdrawing from.
6. After successfully depositing, click [Spot Account] - [Fund Records] - [Deposit] to check your deposit.

Deposit Cryptocurrency on XT.com (App)

1. Open your XT.com app and click [Deposit] in the middle of the homepage.

2. Select the cryptocurrency you want to deposit, for example: BTC.

3. You will see the available network for depositing BTC.

Click to copy the deposit address of your XT wallet and paste it into the address field on the platform where you intend to withdraw cryptocurrency. You can also [Save photo] and directly enter the QR code on the withdrawal platform.

4. Once the transfer is processed. The funds will be credited to your XT.com account shortly after.

Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Frequently Asked Questions

How do I find the deposit address on your XT.com platform?

Through [Funds] - [Overview] - [Deposit], you can copy the address of the token and network that you designated. When initiating transfers from other platforms, use the address from your XT.com account for receiving the transaction.
 

Why has my deposit not been credited yet?

Transferring funds from an external platform to XT.com involves three steps:

Withdrawal from the external platform - Blockchain network confirmation -XT.COM credits the funds to your account.

An asset withdrawal marked as “completed” or “success” in the platform you’re withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to.

The amount of required “network confirmations” varies for different blockchains. For example:

(1) Deposit BTC requires 1 block confirmation.

(2) Once it arrives at the account, all assets of the account will be temporarily frozen until after 2 blocks confirmation then you can withdraw it.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the Transaction Hash to look up the status of the transfer of your assets by using a blockchain explorer.

If your deposit is not credited to your account, you can follow the instructions below to check on the issue

(1) If the transaction has not yet been fully confirmed by the blockchain network nodes, please wait patiently for it to be processed. When the transaction has been confirmed, XT.com will credit the funds to your account.

(2) If the transaction is confirmed by the blockchain but not credited to your account, you can contact our online customer service, our support will guide you on the solution.

When will the deposit arrive? What is the handling fee?

The deposit time and handling fee are subject to the main network you choose. Take USDT as an example: XT platform is compatible with 8 main net deposits: ERC20, TRC20, BSC, POLYGON, FIO, XSC, METIS and HECO. You can select the main net on the withdrawal platform, enter your deposit amount, and check the deposit fee.

If you choose TRC20, you need 3 network confirmations; in another case, if you choose the ERC20 chain, you need all 12 networks under the main chain to be confirmed before you complete the deposit operation. If you do not receive your digital assets after the deposit, it may be that your transaction has not been completed for the network confirmation of block trading, please wait patiently. Or check the transaction completion status in your deposit record.